Case Study: Sarasota Medical Sarasota Memorial’s IT Support department, led by Director of Information Systems John Bozer, was dealing with a constant influx of help desk calls on issues ranging from PCs not booting to applications not working properly. This had a negative impact on productivity and patient service and care because, as we all know, the PC is an integral part of many hospital processes, from managing patient admittances to logging information into patient records.
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