IT departments now face unprecedented pressure to deliver greater value and visibility to the organizations they serve. Part of this pressure lies in enforcing compliance with a range of data privacy regulations, such as HIPAA. Other laws such as Sarbanes-Oxley require that IT establish transparent control over technology assets and systems to support the legal and financial obligations of senior management.
A new focus on building best practices and establishing standards of operations (such as ITIL) is helping IT organizations shift away from routine support and implementation issues to more strategic projects — and the pressure is on for everyone to adopt these standards and deliver more with less. Best practices such as those outlined in IT Service Management are helping maximize process efficiency and effectiveness.
The automated support functionality provided by Persystent Enterprise serves as a key component in helping IT deliver higher business value. By automatically ensuring desktop availability, Persystent brings efficiency and control to regulatory requirements and many industry best practices. This dramatically reduces reactive, manual support tactics, positioning IT as a strategic partner and freeing resources to focus on driving greater value through their organizations.
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